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Have a question about an item, delivery or your order? Please use the form below. We aim to reply within 1 working day.
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Response Time
We aim to reply within 1 business day.
Contact Aurum & Relics
Our customer service team can help with jewellery information, orders, delivery, returns and gift packaging. Please include your order number where relevant.
Product Questions
Ask about jewellery details, dimensions, colours or availability.
Order Assistance
Contact us about an existing order or checkout question.
Delivery Support
Get help with dispatch, tracking or a delayed delivery.
Returns
Request instructions before returning an eligible item.
Aurum & Relics Ltd
Registered in England and Wales.
Company number: 16932583
Website: aurumrelics.co.uk
Customer support hours:
Monday–Friday, 9:00 AM–5:00 PM UK time.
Closed on weekends and UK public holidays.
Registered & Correspondence Address
Aurum & Relics Ltd157 Carnation Road
Southampton
SO16 3JJ
United Kingdom
Delivery Information
Read about order processing, Royal Mail delivery estimates, international shipping and tracking.
Returns & Refunds
We offer a 30-day returns policy for eligible items. Please contact us before sending an item back.
Helpful UK Customer Service
At Aurum & Relics Ltd, we are committed to clear product information, secure online shopping, careful packaging and helpful customer support. Every order is inspected before dispatch from the United Kingdom.
Thank you for choosing Aurum & Relics.